Contact Us
We’re here to help.
If you have questions about an order, product, shipping, return, refund, or any other store-related matter, please contact the Pinevica customer support team using the information below.
For order-related questions, please include your order number so we can assist you more efficiently.
Contact Information
Business Name: Pinevica
Email: support@pinevica.com
Phone: +1 (661) 231-9201
Business Address: 8375 Sultana Ave, Fontana, CA 92335, United States
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Pacific Time
Closed: Weekends and U.S. public holidays
Messages received outside our regular support hours will be reviewed on the next business day.
Response Time
We aim to provide clear and timely assistance to our customers.
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Email Response: Within 24 business hours, Monday–Friday
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After-Hours Messages: Answered on the next business day
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Order Support: Please include your order number for faster assistance.
Send Us a Message
You may also use the contact form below to reach our customer support team. Please provide accurate contact information and as much detail as possible about your question or request.
We appreciate your interest in Pinevica and look forward to assisting you.