Payment Policy

Last Updated: September 12, 2026

At Pinevica, we aim to provide a clear, secure, and straightforward checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, what happens when a transaction cannot be completed, and how payment-related refunds and support are handled.

1. Accepted Payment Methods

We currently accept the following payment options at checkout:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal

The payment methods available for a particular order may vary depending on your device, browser, account eligibility, or the availability of the payment provider.

All currently available payment options will be displayed during checkout.

2. Currency and Order Total

All prices on Pinevica are displayed in U.S. Dollars (USD) unless otherwise stated.

Before completing your purchase, the checkout page will show your final order total, which may include:

  • Product price

  • Applicable taxes

  • Discounts or promotional adjustments, when applicable

Standard shipping is free on all orders shipped within the United States. No standard shipping charge will be added to your order at checkout.

You will have an opportunity to review the final amount due before authorizing payment.

3. Payment Authorization and Processing

When you submit an order, you authorize the payment method selected at checkout to be charged for the final amount shown.

Payment must be successfully authorized before an order can proceed for processing.

Payments are processed through Shopify and applicable payment providers associated with your selected payment method. Your bank, card issuer, digital wallet provider, or other payment service may perform additional authorization or verification before approving the transaction.

Pinevica does not control the approval requirements or decisions made by independent banks, card issuers, or payment providers.

4. Payment Security

We take the security of payment information seriously. Transactions are processed through the secure checkout systems provided by our e-commerce platform and applicable payment providers.

Sensitive payment information, including complete credit or debit card details, is handled by the applicable payment processor and is not displayed to Pinevica in full.

For your security, always make sure you are purchasing through the official Pinevica website before entering personal or payment information.

5. Order Confirmation

After an order is successfully submitted, an order confirmation will be sent to the email address provided during checkout.

The confirmation will contain relevant information about your purchase for your records.

If you do not receive your confirmation email:

  1. Check your spam or junk folder.

  2. Confirm that the email address entered during checkout is correct.

  3. Contact Pinevica customer support if you still need assistance.

An order may remain subject to successful payment verification and other applicable order requirements.

6. Failed or Declined Payments

If your payment is declined or cannot be successfully authorized, your order may not be processed.

If you experience a payment problem, you may:

  • Review your payment information for errors

  • Confirm that your billing information is correct

  • Check that sufficient funds or available credit are available

  • Contact your bank, card issuer, or payment provider

  • Try another payment method available at checkout

Your bank or payment provider may decline a transaction for security, account, or other reasons. Pinevica may not receive the specific reason for a declined payment.

7. Payment Verification and Fraud Prevention

To help protect customers and Pinevica against unauthorized or potentially fraudulent transactions, certain orders may require additional review or payment verification.

We may temporarily hold, decline, or cancel an order when:

  • Payment information cannot be reasonably verified

  • Information associated with the transaction appears incomplete or inconsistent

  • The payment appears unauthorized

  • The transaction presents indicators of potentially fraudulent activity

If additional information is reasonably necessary to verify an order, we may contact you using the contact details provided during checkout.

If Pinevica cancels an order after payment has already been collected, any applicable refund will be handled in accordance with our Refund Policy.

8. Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

Eligibility for returns, refunds, replacements, exchanges, and cancellations is governed by Pinevica's Refund Policy.

After an approved refund has been processed, your bank, card issuer, PayPal, digital wallet provider, or other payment provider may require additional time before the funds appear in your account.

9. Payment Method Availability

Payment methods are made available through our checkout and applicable third-party payment providers.

A particular payment option may occasionally be unavailable because of:

  • Payment provider availability

  • Technical or maintenance issues

  • Device or browser compatibility

  • Account eligibility

  • Payment provider restrictions

If your preferred payment method is unavailable, please select another available option displayed at checkout.

10. Billing Information

Customers are responsible for providing accurate and current billing and payment information when placing an order.

Incorrect or incomplete information may result in a declined transaction, additional verification, or a delay in order processing.

If you believe you entered incorrect billing information, please contact Pinevica customer support as soon as possible and include your order number, if available.

11. Unauthorized or Unrecognized Charges

If you believe a charge associated with a Pinevica order is incorrect, unauthorized, or unrecognized, please contact our customer support team so we can review the transaction and provide appropriate assistance.

If you believe your card, account, or other payment method has been compromised, you should also contact your bank, card issuer, PayPal, or applicable payment provider promptly.

12. Contact Us

If you have questions about a payment, transaction, charge, or order, please contact the Pinevica customer support team.

Business Information

  • Business Name: Pinevica

  • Email: support@pinevica.com

  • Phone: +1 (661) 231-9201

  • Business Address: 8375 Sultana Ave, Fontana, CA 92335, United States

Customer Support Hours

  • Monday–Friday: 9:00 AM–5:00 PM Pacific Time

  • Closed: Weekends and U.S. public holidays

  • Messages received while customer support is closed will be reviewed on the next business day.

Response Time

  • Email Response: Within 24 business hours, Monday–Friday

  • After-Hours Messages: Answered on the next business day

  • Order Support: Please include your order number for faster assistance.