Terms of service

 

Last updated: September 29, 2026

Welcome to Pinevica. These Terms of Service govern your use of www.pinevica.com and purchases made through our online store. “Pinevica,” “we,” “us,” and “our” refer to the business operating this store. By using the website or placing an order, you agree to these Terms. Please also review our Privacy Policy.

1. About Pinevica

Pinevica is an online store offering artificial Christmas trees, holiday décor, lights, and related products. We sell to customers in the United States through our website. Our store is powered by Shopify, but Pinevica is responsible for the products it sells, its orders, and customer support.

Contact information
Email: support@pinevica.com
Phone: +1 (661) 231-9201
Business address: 8375 Sultana Ave, Fontana, CA 92335, United States
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. public holidays.

For order assistance, please include your order number. Contact customer support before sending a return; the business address above is not necessarily the return destination.

2. Products and availability

We aim to describe our products accurately, including their features, dimensions, contents, and prices. Product colors and appearance may vary slightly depending on your screen. Please review each product page before ordering.

Products and quantities are subject to availability. If an item becomes unavailable after you place an order, we will contact you about the available options, which may include a refund to your original payment method.

3. Orders

Submitting an order is an offer to purchase the items in your cart. After you place an order, we will send an order confirmation to the email address you provide. We may contact you if we need to verify an order or resolve a problem with availability, payment, or shipping information.

Please provide accurate contact, billing, and shipping information. If we cannot fulfill an order, we will notify you and refund any payment collected for the unfulfilled item.

If you need to change or cancel an order, contact us as soon as possible. Changes and cancellations are possible only before the order enters processing or ships and cannot be guaranteed. Our Refund Policy explains cancellation and return options.

4. Prices and payment

Product prices are displayed in U.S. dollars. The product price, applicable taxes, discounts, and final order total are shown during checkout before you submit payment. Prices and promotions may change, but changes will not alter the price of an order we have already accepted.

We offer free standard shipping on orders delivered within the United States, as described in our Shipping Policy. Payment methods available for your order are displayed at checkout. You must be authorized to use the payment method you provide.

5. Shipping and delivery

Pinevica currently ships within the United States only. Orders are generally processed in 1–3 business days. After shipment, estimated transit time is 5–7 business days, for an estimated total delivery time of 6–10 business days. Orders placed after the 5:00 PM Pacific Time cut-off, on weekends, or on U.S. public holidays may begin processing on the next business day.

Delivery times are estimates. Carrier delays, weather, holidays, destination, and other circumstances may affect them. Orders may arrive in separate packages. We will provide shipment tracking when available.

Please check your shipping address before placing an order. If an order is delayed, tracking does not update, or a package is marked delivered but cannot be located, contact us so we can review the available shipment information and assist you. For a package marked delivered but missing, please contact us within 7 days of the recorded delivery date.

Full details are in our Shipping Policy.

6. Returns, refunds, exchanges, and replacements

Eligible return requests may be made within 30 days after delivery. To start a return, email support@pinevica.com or call +1 (661) 231-9201 and provide your order number. Please wait for return instructions; do not send an item to the business address unless our support team directs you to do so.

For an eligible return of a non-defective item, the customer pays return shipping. Pinevica covers applicable return shipping for an approved return involving a damaged or defective product, an incorrect item, missing components, or an item materially different from its description or order details. We do not charge a restocking fee.

Approved refunds go to the original payment method and are generally processed within 14 business days after the returned item is received and inspected, or after approval when no physical return is required. Your payment provider may take additional time to post the refund. Exchanges and replacements depend on eligibility and product availability.

The complete eligibility requirements and procedures are in our Refund Policy. If a summary in these Terms differs from that policy, the Refund Policy governs the return, exchange, replacement, or refund.

7. Privacy and website use

Our Privacy Policy explains how personal information is collected, used, and shared. Please use this website lawfully and do not interfere with its security or operation. If you create an account, you are responsible for keeping your login details secure.

Website text, images, branding, and other content may be protected by intellectual property rights. You may use the website for personal shopping purposes, but you may not reproduce or commercially use its content without permission from the applicable rights holder.

8. Third-party services and links

Shopify and other service providers help us operate the store, process payments, and fulfill orders. The website may also link to sites operated by others. Their websites and services may have their own terms and privacy practices. Questions about an order placed with Pinevica should be directed to Pinevica, using the contact information above.

9. Problems with an order

If you believe a product is damaged, defective, incorrect, incomplete, or materially different from its description, contact us with your order number and details of the issue. We may request photographs or other information needed to assess it. We will review the matter under our Refund Policy and applicable law.

Nothing in these Terms limits consumer rights that cannot lawfully be excluded.

10. Changes to these Terms

We may update these Terms to reflect changes to our store, operations, or legal requirements. The “Last updated” date shows when this version was revised. The terms displayed when you place an order will apply to that purchase, subject to applicable law.

11. Contact us

For questions about these Terms, products, or an order, contact:

Pinevica
8375 Sultana Ave
Fontana, CA 92335
United States
Email: support@pinevica.com
Phone: +1 (661) 231-9201
Support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. public holidays.