Privacy policy

 

Last updated: September 29, 2026

Pinevica (“Pinevica,” “we,” “us,” or “our”) operates www.pinevica.com, an online store offering artificial Christmas trees, holiday décor, lights, and related products. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, contact us, or otherwise interact with our store.

Our store is powered by Shopify. Shopify and other service providers help us operate the website and process transactions, as described below.

1. Information we collect

Depending on how you interact with us, we may collect:

  • Contact and delivery information: Your name, email address, phone number, billing address, and shipping address.

  • Order and payment information: Items purchased, order history, payment method details, payment confirmation, returns, refunds, and related transaction records. Payments are processed through the payment services offered at checkout.

  • Account information: Login details, preferences, and account settings if you create or use a customer account.

  • Communications: Information you provide when you contact customer support, submit a request, or leave a review.

  • Website and device information: IP address, browser and device information, pages viewed, interactions with the store, and information collected through cookies and similar technologies.

We may receive this information directly from you, automatically when you use the website, or from service providers and partners involved in operating the store.

2. How we use information

We use personal information to:

  • Process payments, fulfill orders, arrange shipping, and provide tracking and order updates.

  • Respond to questions and handle cancellations, returns, refunds, exchanges, and other support requests.

  • Maintain customer accounts and improve our website, products, and shopping experience.

  • Detect fraud, protect the security of our store, and enforce our terms and policies.

  • Send marketing communications where permitted. You can unsubscribe from promotional emails using the link in those emails.

  • Show or measure advertising where permitted and in accordance with your available privacy choices.

  • Meet legal obligations and maintain records required for our business.

We may still send essential messages about an order or account if you unsubscribe from marketing emails.

3. How we share information

We share information when reasonably needed to operate the store, including with:

  • Shopify, which hosts and supports our online store.

  • Payment providers that process transactions.

  • Shipping carriers and fulfillment providers that deliver orders.

  • Service providers that assist with customer support, website operation, security, analytics, and business records.

  • Advertising and marketing partners, where applicable, subject to your privacy choices and applicable law.

We may also disclose information when required by law, to protect our rights or customers, or as part of a business transaction. We do not publish your payment information or order details for other customers to see.

Shopify may process information in accordance with its own Consumer Privacy Policy. You can learn more about rights relating to Shopify’s processing through the Shopify Privacy Portal.

4. Cookies and advertising choices

Our website and its service providers may use cookies and similar technologies to keep the store functioning, remember preferences, understand website use, and support advertising. Your browser settings may allow you to block or delete cookies, although some store features may then work differently.

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information, or its use for targeted advertising, as those terms are defined by applicable law. You can submit an opt-out request through Pinevica’s data sharing opt-out page or contact us using the details below.

Where required by applicable law, we also process a recognized Global Privacy Control signal as an opt-out request for the browser or device sending it. Other browser “Do Not Track” signals may not be recognized.

5. Your privacy rights

Depending on your location and applicable law, you may be able to request that we:

  • Tell you what personal information we hold about you.

  • Correct inaccurate personal information.

  • Delete certain personal information.

  • Provide a copy of certain personal information.

  • Stop certain uses or disclosures of your information for targeted advertising.

To make a request, email support@pinevica.com or call +1 (661) 231-9201. We may need to verify your identity before acting on a request. Some information may need to be retained to complete transactions, comply with legal obligations, prevent fraud, or resolve disputes. We will respond as required by applicable law and will not discriminate against you for exercising an applicable privacy right.

You may also authorize another person to submit a request on your behalf where the law permits. We may ask for proof of that authorization.

6. Security and retention

We use service providers and measures intended to protect personal information, but no website or method of transmission can be guaranteed completely secure. Please do not send payment card numbers or other sensitive information to us by ordinary email.

We retain personal information for as long as reasonably needed to fulfill orders, provide support, maintain necessary business records, resolve disputes, meet legal requirements, and protect the store. The period varies according to the type of information and why it was collected.

7. Children

Our store is intended for adults. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, contact us so we can review and address the matter.

8. Third-party websites

Our website may link to websites and services operated by other organizations. Their privacy practices are governed by their own policies. Please review those policies before providing information to them.

9. Processing in other locations

Shopify and other service providers may store or process information in locations outside your state or country. Where applicable law requires safeguards for such transfers, we or our service providers will use appropriate measures.

10. Changes to this policy

We may update this Privacy Policy as our practices, services, or legal requirements change. We will post the updated version on this page and revise the “Last updated” date. We will provide additional notice when required by law.

11. Contact Pinevica

For privacy questions, requests, or complaints, contact:

Pinevica
8375 Sultana Ave
Fontana, CA 92335
United States
Email: support@pinevica.com
Phone: +1 (661) 231-9201

Customer support hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. public holidays.